Program Manager, On Road Quality
At Amazon, we strive to be Earth's most Customer-centric company.
In fulfillment, Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
The Role:
Lead a team to deep dive RTS and Affinity failures in our On Road Execution.
Test solutions and provide the statistical analysis to push tech solutions to our business partners upstream.
Responsibilities Work with multiple tech and program partners to improve applications and system execution for our customersLead weekly review calls with business partners and daily escalation calls as necessary Ability to execute program tasks in various aspects of the business and drive program tasks across multiple stakeholders Comfortable delivering in different roles including executing to team metrics and creating processes that ensure sustained success with respect to those metrics Can form cross functional teams and execute initiatives across multiple stakeholders Can analyze data and react to changing trends as they arise across the business.
Such trends will generate recommendations that help responds to changing business conditions Responsible for delivering on and tracking to internal performance standardsBe customer facing - Interacting with property managers to provide information from Amazon regarding deliveries and resolve escalations in a timely and satisfactory manner.
Estimated Salary: $20 to $28 per hour based on qualifications.
In fulfillment, Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
The Role:
Lead a team to deep dive RTS and Affinity failures in our On Road Execution.
Test solutions and provide the statistical analysis to push tech solutions to our business partners upstream.
Responsibilities Work with multiple tech and program partners to improve applications and system execution for our customersLead weekly review calls with business partners and daily escalation calls as necessary Ability to execute program tasks in various aspects of the business and drive program tasks across multiple stakeholders Comfortable delivering in different roles including executing to team metrics and creating processes that ensure sustained success with respect to those metrics Can form cross functional teams and execute initiatives across multiple stakeholders Can analyze data and react to changing trends as they arise across the business.
Such trends will generate recommendations that help responds to changing business conditions Responsible for delivering on and tracking to internal performance standardsBe customer facing - Interacting with property managers to provide information from Amazon regarding deliveries and resolve escalations in a timely and satisfactory manner.
Estimated Salary: $20 to $28 per hour based on qualifications.
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